General Terms and Conditions of Sale
HÔTEL FABRIC
31 rue de la Folie Méricourt — 75011 Paris
These general terms and conditions of sale (hereinafter the “GTC”) govern all bookings made, directly or remotely, with Hôtel Fabric (hereinafter the “Hotel”), operated by SAS FABRIC Hotel. Any booking implies the Client’s full and unconditional acceptance of these GTC (hereinafter the “Client”).
Article 1 — Hotel operator identification
Hôtel Fabric is operated by SAS FABRIC Hotel, a company incorporated under French law with share capital of €50,000, registered with the Paris Trade and Companies Register under number 539 664 466 00023, intra-community VAT number FR 69 539 664 466, with its registered office located at 31 rue de la Folie Méricourt, 75011 Paris.
Contact: telephone +33 (0)1 43 57 27 00 — email: info@hotelfabric.com.
Article 2 — Booking
Bookings may be made online on the Hotel’s official website, by telephone or by email. A booking becomes firm and final upon receipt by the Client of written confirmation from the Hotel and the bank guarantee required under Article 4.
Any person making a booking must be at least 18 years of age and have the legal capacity to enter into a contract. The information provided by the Client (identity, contact details, payment method) must be accurate and complete; the Hotel reserves the right to cancel any booking affected by irregularity, inaccuracy or fraud, at the Client’s sole expense.
Article 3 — Rates
Prices are stated in euros (€), inclusive of all taxes, excluding tourist tax, which is charged additionally at the applicable rate during the stay. Applicable rates are those in effect at the time of booking and may vary depending on the period, availability and type of room booked.
Article 4 — Booking guarantee and payment terms
All bookings must be guaranteed by a valid bank card. The Hotel reserves the right to verify the card provided or charge it, depending on the rate selected (see Article 5). Payment may be made by bank card (Visa, Mastercard, American Express) or in cash on site, subject to applicable legal provisions.
Article 5 — Rate types and cancellation terms
The Hotel offers two rate categories, the terms of which are communicated to the Client at the time of booking and in their written confirmation:
Non-Refundable Rate
Full payment for the stay is required at the time of booking.
The booking cannot be cancelled or amended, and the amount paid is non-refundable, regardless of the reason.
Flexible Rate
No payment is required at the time of booking; payment is due upon arrival.
A bank guarantee is required at the time of booking.
The booking may be cancelled or amended free of charge up to 2 days before the arrival date, by 3:00 p.m. (Paris time).
After this deadline, or in the event of a no-show, the first night is due and will be charged to the bank card provided as a guarantee.
Pursuant to Article L221-28 of the French Consumer Code, consumers do not have a right of withdrawal.
Article 6 — Group bookings
Any booking for four (4) rooms or more is considered a group booking and is subject to specific terms and conditions (rates, payment terms, cancellation deadlines and conditions), negotiated and formalised separately with the Hotel before confirmation.
Article 7 — Arrival and departure
Rooms are available from 3:00 p.m. on the day of arrival and must be vacated by 12:00 noon on the day of departure. Late check-out or early check-in may be offered subject to availability and may incur additional charges, as communicated by reception.
Valid identification and the payment method used for the booking will be required at check-in.
Article 8 — Client obligations
The Client undertakes to make normal and peaceful use of the Hotel’s rooms and facilities. Any damage, loss or deterioration identified may be subject to additional charges. The Hotel is a non-smoking establishment; any breach of this rule may result in restoration charges.
Article 9 — Liability
Hôtel Fabric uses all reasonable means to ensure the quality of its service. Its liability may not be incurred in the event of non-performance or improper performance of the contract attributable to the Client, to a third party unrelated to the provision of services, or to a force majeure event as defined in Article 11.
Article 10 — Complaints
For any complaint relating to a booking or stay, the Client may contact the Hotel reception desk or email info@hotelfabric.com.
Article 11 — Force majeure
Neither party may be held liable to the other for failure to perform its obligations resulting from a force majeure event, as commonly defined by French court decisions. Force majeure suspends the performance of the parties’ reciprocal obligations for the duration of the event.
Article 12 — Personal data protection
The personal data provided by the Client are processed as necessary for the management of their booking and stay, in compliance with Regulation (EU) 2016/679 (GDPR) and amended French Law No. 78-17 of 6 January 1978. In accordance with applicable regulations, the Client has the right to access, rectify, erase, restrict and object to the processing of their data, which they may exercise by emailing info@hotelfabric.com. For further details, the Client is invited to consult the privacy policy available on the Hotel’s website.
Article 13 — Exclusions of liability
The photographs displayed on the website are non-contractual. Although the Hotel makes every effort to ensure that the photographs, graphic representations and texts used to illustrate the Hotel provide as accurate a representation as possible of the accommodation services offered, variations may occur, particularly as a result of changes in furnishings or possible renovations.
Hôtel Fabric may not be held liable for the non-performance or improper performance of the booking in the event of force majeure, acts of third parties, acts of the Client, including the unavailability of the internet network, inability to access the website, external intrusion, computer viruses, or where prepayment is not authorised by the cardholder’s bank.
Article 14 — Consumer mediation
In accordance with the provisions of the French Consumer Code relating to the amicable settlement of disputes, any consumer Client may use, free of charge, the consumer mediation service to which the Hotel belongs: Mtv Mediation Tourisme Voyage
BP 80303, 75823 PARIS cedex 17 - FRANCE
01 42 67 96 68
Website: https://mtv.travel/
Email: info@mtv.travel
Article 15 — Applicable law and competent jurisdiction
These GTC are governed by French law. Failing amicable resolution, any dispute relating to their validity, interpretation or performance shall be subject to the jurisdiction of the Paris Judicial Court.
